Mark & Christine – Kingsgrove

“With the build of the granny flat at Margaret St Kingsgrove complete and before final formalities, I am taking this opportunity to convey my thanks and appreciation to you and all your team for carrying the project through from initial conception to completion with unfailing politeness and professionalism.

Christine and I chose Granny Flat Solutions because we formed the impression at open houses and at your showroom, that your company would deliver a quality product through service integrity, and you have met our expectations. The initial expectations set by yourself, Brandon and Sonya, were upheld at every stage. The tone for thoroughness and professionalism was well set by you Michael. Christine and I appreciated the way you personally stepped us through every item in the contract, ensuring all details and obligations were understood equally by both parties; Granny Flat Solutions and us as customers. Khai patiently and creatively delivered the design. Daniel explained and managed third party relationship perfectly. Andrew’s execution as project manager was fair, firm and timely, ensuring the build met the standards we expected for quality of materials and workmanship, our minor variation requests were handled with good grace and at fair cost. Andrew kept us well informed on progress throughout the build, and responded promptly and comprehensively to enquiries. Thanks also to Wally and Wade for their assistance at the final Occupation Certificate stage. I also want to make mention of all the tradespersons, to name a few, Fernando, Ling the tiler, the plumber to whom I spoke but don’t recall his name. Every tradesperson I met was polite and helpful, you have assembled a good team who deliver on their promises.”